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Overseas Strategic Alliances aNd Trade Solutions   I    Since 2002   I   Certified Supplier per IATF 16949  / ISO 9001
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Quality Control Protocols

Quality System Organization & Processes

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    • Corporate / Central Quality – Mo Toumert

      • Core Strategy: Hybrid Quality Management

      • Owns the Quality Management System (QMS)

      • Approves company-wide procedures, standards, and KPIs

      • Manages escalations, audits, and major customer issues​

    ​

    • Local Quality Control Offices

      • Engineers

        • Steve Sun (China)

        • Hai Thrinh (Vietnam)

        • Sheshadri Ravi (India)

      • Production Quality (BPI – DPI – FPI) FAI, PPAP,  etc.

      • Metrology / Laboratory

      • Supplier Quality (SQE)

    ​

    • Responsibilities​

      • Quality Director

        • Strategy

        • Compliance

        • Certification​

      • ​Sourcing Office Quality Manager

        • Daily operations

        • Plant KPI,

        • Audit Readiness​

      • Customer Quality Engineer

        • Customer interface

        • Complaints​

    ​

  • ​

    • Requirements Definition

      •   Mechanical, Environmental, Chemical, Electrical Requirements

      •   Customer Specifications (OEM Material Standards)

      •   Legal Requirements (REACH, RoHS, IMDS)

    ​

    • Approved Material List (AML)

      •   Only AML tied to engineering drawings & BOM can be used.

    ​

    • Material Validation

      •   Material Certification

      •   Lab Testing (mechanical, chemical, corrosion, UV, fatigue, etc.)

    ​

    • Change Control (ECN/PCN)

      •   Any material change goes through engineering change management Full PPAP or partial PPAP

    ​

    • Certificate of Analysis (CoA) and FALR per batch

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    • Material Identification & Traceability:

      • Barcodes

      • Heat Numbers

    • Customer Interaction Processes

      • Complaint Management

        •   24h response → 8D process (D0–D8)

        •   Root Cause Analysis (5Why)

        •   Countermeasures with Verification & Validation

        •   Documentation Uploaded to Customer Portals

      • Program Launch

        • Customer-Specific Requirements (CSR) Integrated​

      • Documentation Flow​​​​

        •   PPAP Submissions

        •   Control Plans, FMEA, Test Reports

        •   Customer Scorecards Monitored Monthly

        •   Escalations Based on Thresholds (PPM, DPPM, Defects)

    ​

    • Communication

      • Regular Alignment Meetings with OEM Quality

      • Customer portals used to track actions and documents

    • Supplier Qualification

      • Supplier Self-Assessment + Risk Evaluation

      • On-Site Audit (IATF-based or VDA 6.3)

      • Financial & Capacity Assessment

      • Quality History Review (PPM, OTD, Corrective Actions)

      • Approval by Cross-Functional Team

    ​

    • Supplier Development & Contracts

      • Quality Agreement

      • Specifications & drawings submission

      • Clear expectations for:

        • PPAP

        • Packaging

        • Change Control

        • Traceability

    ​

    • First Article / PPAP

      • PPAP typically includes:

        • Dimensional Report

        • Material Certificates

        • PFMEA (Process Failure Mode and Effects Analysis)

        • Performance Tests (if appropriate)

    ​

    • Ongoing Supplier Monitoring

      • Incoming PPM

      • On-time Delivery

      • Audit Results

      • Response Time to SCARs

      • Supplier Ranking

      • Preferred Supplier List

    ​

    • Escalation Process

      • Levels include:

        •   Level 0: Normal monitoring

        •   Level 1: Corrective Action Required

        •   CSL1 (Controlled Shipping Level 1) Supplier Performs Extra Inspection

        •   New PPAP or requalification

        •   Supplier exit in severe cases

    • Frameworks

      • PDCA Cycles​ 

        • for improving administrative processes, supplier qualification, logistics coordination, documentation accuracy, and quality.

      • Standardized Work Improvement (SWI) 

        • create consistent processes for inspection, documentation control, receiving procedures, customs clearance, warehouse handling,

      • Error-Proofing/Poka-Yoke

        • ​use error-proofing for Labeling and documentation SKU management Packaging verification Supplier mislabeling

    ​

    • Core CI Processes

      • Problem Solving​

        • 8D methodology

        • Cross-functional teams,

        • Root Cause Verified (with real data and validation)

        • Lesson Learned Documentations.

      • Internal Audits

        • System audits (IATF, ISO)

        • Process audits (VDA 6.3)

        • Product audits

        • Audit findings feed to CI plan

      • KPI Monitoring

        • PPM

        • Customer scorecards

      • Employee Training & Competency

        • Annual quality training

        • Problem-solving certification

      • Supplier Quality Improvement

        • PFMEA and control plan improvements

        • Annual supplier improvement roadmap

Following IATF 16949, ISO 9001, AIAG-VDA FMEA

View Sample Inspection Report
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